Message
Customer Feedback Pre-bid
1. On a scale from 0 to 10, how likely would you recommend thyssenkrupp Industries India to a colleague or business partner ? *
| 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1 | 0 | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Very Likely | Very Unlikely |
2. Where can we improve ?
3. How satisfied are you with us in the bid phase regarding… *
| Criteria | Very Satisfied | Satisfied | Unsatisfied | Very Unsatisfied | I Cannot Judge | Your Reasons / Comments |
|---|---|---|---|---|---|---|
| Completeness of Quotation | ||||||
| Quality of Quotation | ||||||
| Adherence to Client Tender Requirements | ||||||
| Competence of our team | ||||||
| Adherence to submissiond dates and deadlines | ||||||
| Communication with our team | ||||||
| Availability of our team |
4. If you could change one thing about our bid what would it be ? Why ?
Customer Feedback Post-bid
1. On a scale from 0 to 10, how likely would you recommend thyssenkrupp Industries India to a colleague or business partner ? *
| 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1 | 0 | ||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Very Likely | Very Unlikely |
2. Where can we improve ?
3. How satisfied are you with our project management in the execution phase regarding… *
| Criteria | Very Satisfied | Satisfied | Unsatisfied | Very Unsatisfied | I Cannot Judge | Your Reasons / Comments |
|---|---|---|---|---|---|---|
| compliance with customer requirements according to the contract | ||||||
| quality of communication | ||||||
| organization and qualification of project team | ||||||
| project scheduling and reporting | ||||||
| Adherence to submissiond dates and deadlines | ||||||
| change control management | ||||||
| support by respective management board |
4. If you could change one thing about our bid what would it be ? Why ?
5. How satisfied are you with our engineering regarding… *
| Criteria | Very Satisfied | Satisfied | Unsatisfied | Very Unsatisfied | I Cannot Judge | Your Reasons / Comments |
|---|---|---|---|---|---|---|
| knowledge of scope of work | ||||||
| completeness and adherence to delivery dates of engineering documents | ||||||
| review process (e.g. drawings) |
6. How satisfied are you with us regarding engineering discipline… *
| Criteria | Very Satisfied | Satisfied | Unsatisfied | Very Unsatisfied | I Cannot Judge | Your Reasons / Comments |
|---|---|---|---|---|---|---|
| process | ||||||
| equipment/machinery | ||||||
| layout/piping | ||||||
| electrical/instrumentation | ||||||
| civil |
7. If you could change one thing about our engineering what would it be ? Why ?
8. How satisfied are you with our supplies in the execution phase regarding… *
| Criteria | Very Satisfied | Satisfied | Unsatisfied | Very Unsatisfied | I Cannot Judge | Your Reasons / Comments |
|---|---|---|---|---|---|---|
| selection of suppliers and / or subcontractors | ||||||
| efficiency and quality of supplier expediting and inspection | ||||||
| quality and completeness of suppliers documentation | ||||||
| quality of the delivered components | ||||||
| adherence to delivery dates |
9. If you could change one thing about our procurement/manufacturing what would it be ? Why ?
10. How satisfied are you with our construction supervision in the execution phase regarding… *
| Criteria | Very Satisfied | Satisfied | Unsatisfied | Very Unsatisfied | I Cannot Judge | Your Reasons / Comments |
|---|---|---|---|---|---|---|
| communication/cooperation to customer on construction site | ||||||
| supervision / TAG of civil work | ||||||
| supervision / TAG of erection work | ||||||
| supervision / TAG of quality assurance and quality control | ||||||
| management and communication of Non Conformity process | ||||||
| mechanical completion management |
11. If you could change one thing about our construction supervision what would it be ? Why ?
12. How satisfied are you with our commissioning supervision in the execution phase regarding… *
| Criteria | Very Satisfied | Satisfied | Unsatisfied | Very Unsatisfied | I Cannot Judge | Your Reasons / Comments |
|---|---|---|---|---|---|---|
| professional competency of the commissioning personnel for supervision / advisory services | ||||||
| organization, effectiveness and quality of training for commissioning work, if applicable | ||||||
| management and communication of Non Conformity process during commissioning | ||||||
| quality and completeness of the commissioning manual | ||||||
| handover management |
13. If you could change one thing about our commissioning supervision what would it be ? Why ?
CUSTOMER SATISFACTION SURVEY FOR FIELD SERVICES
| Sr No | Parameter | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|---|
| 1 | How Satisfied are you with the timely response to your specific needs ? | |||||
| 2 | How Satisfied are you with the support provided by engineering ? | |||||
| 3 | How Satisfied are you with the clarifications in scope and overall understanding of the services provided by field engineer ? | |||||
| 4 | How beneficial were the field services provided by tkil ? |
| Sr No | Parameter | Yes | Maybe | No |
|---|---|---|---|---|
| 5 | Would you consider using our services and referring tkii for future instances / needs ? |
Suggestions
CUSTOMER SATISFACTION SURVEY FOR ASSET MANAGEMENT
| Sr No | Parameter | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|---|
| 1 | How Satisfied are you with the Safety Culture and norms associated to it ? | |||||
| 2 | How Satisfied are you with the Workmanship during the course of the project / till now ? | |||||
| 3 | How Satisfied are you with the Manpower Utilization done during the course of the project / till now ? | |||||
| 4 | How Satisfied are you with the Breakdown response time by the team ? | |||||
| 5 | How Satisfied are you with the Optimized usage of Assets ? | |||||
| 6 | How Satisfied are you with the Availability of tools and instruments ? | |||||
| 7 | How Satisfied are you with the Training and Development provided ? | |||||
| 8 | How Satisfied are you with the Statutory and HR Compliance ? | |||||
| 9 | How Satisfied are you with the Overall Operational Performance during the course of the project / till now ? |